Development Ensures Higher Quality Support for Optical Networks for Enterprises and Communications Service Providers with Complex Requirements
NORTHBROOK, IL, May 9, 2016 – INOC, a 24×7 Network Operations Center (NOC) and global provider of technology infrastructure monitoring, reporting and support services, announces it is launching a new Network Operations Center dedicated to supporting optical network infrastructure. This dedicated NOC is designed to respond to the growing demand from enterprises and Communications Service Providers (CSPs) that need to satisfy complex and evolving requirements. The move will enhance INOC’s vast array of tools, processes and procedures to provide optical network support to customers, particularly those with stringent and demanding Service Level Agreements (SLAs).
Optical transport has become the backbone of global network infrastructure and continues to evolve with SDN-based control, solutions for high-speed Data Center Interconnect and the emphasis on security. The new NOC, dedicated to supporting optical network technologies, provides INOC clients and partners with staff focused on monitoring and managing such networks. These customers rely on high-speed, low latency networks to run their businesses, and momentary outages can adversely affect their business and their customers’ business. A dedicated optical NOC reduces the Mean Time To Repair (MTTR) by quickly identifying and troubleshooting issues. It also informs the end-users of the issue and works with multiple third parties, including field support companies, circuit providers and OEMs. The dedicated optical NOC is comprised of networking experts that understand optical network technologies. INOC’s ISO 27001:2013 certification provides customers with the assurance that INOC’s security methodologies concerning the confidentiality, integrity and availability of customer data, systems and infrastructure have met an internationally recognized standard.
“Given the growth we are experiencing in our optical network business, along with increasingly complex customer requirements, now is the time to respond with more specific expertise,” states Brian Parker, Director of Optical Network Services, INOC. “Our new dedicated optical NOC is among the first of its kind in the industry and we anticipate it will have a significant and positive impact.”
INOC’s end-to-end optical network services and solutions include needs analysis, planning and design, vendor selection and equipment specification, as well as building, provisioning and ongoing 24×7 network monitoring, and support. INOC engineers are experts in Gigabit Ethernet (GigE), SONET, OCx and ATM. This capability extends to any protocol — SONET, Ethernet and Fibre Channel — over DWDM, GPON and technologies such as MPLS, PBB and OTN. INOC optical network services support the optical and IP platforms of a variety of equipment manufacturers, including Cisco, Ciena, Juniper, Infinera and ADVA.
INOC combines state-of-the-art software technology, highly resilient and redundant NOC infrastructure, proven processes and expert technical staff to improve uptime, availability and performance of customer networks, applications and servers. The INOC team is attending International Telecoms Week (ITW) 2016 May 8-11, 2016; to request a meeting with INOC at ITW, please email INOC@imillerpr.com. To learn more about INOC’s Optical Networking Solutions, visit inoc.com/ons. For more information about INOC, visit INOC.COM.
# # #
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of technology infrastructure monitoring, reporting and support services for communication service providers and enterprises. From a primary NOC in Madison, WI, and a Disaster Recovery NOC near Chicago, IL, INOC’s 24×7 staff provides a hands-on approach to incident resolution. INOC proactively processes critical technology support issues and delivers timely information to improve the uptime, availability and performance of applications, servers and networks. A client web portal, NOCVIEW4, provides extensive reporting capabilities and visibility into infrastructure monitoring and support activity in real-time. INOC cost-effectively integrates 24×7 NOC support into a client’s existing support operation to deliver greater uptime. For more information on INOC and its services, email firstname.lastname@example.org or call +1-877-NOC-24X7 (+1-877-662-2497). You will also find additional information on our website, INOC.COM, or by following INOC on Twitter, LinkedIn and Google+.
iMiller Public Relations for INOC
Tel: +1 866 307 2510