“I truly feel Bluebird’s approach to service delivery is ahead of any transport provider that we work with…”
COLUMBIA, MO – April 26, 2022 – Bluebird Network, a communications infrastructure provider with 10,000 route miles of fiber and operator of two data centers, recently received high praise from a rural telephone company, McDonough Telephone Cooperative (MTC), using Bluebird’s services.
Bluebird Network supplies MTC with the fiber connections and backhaul they need to support the connectivity needs of more than 20 communities throughout western and central Illinois.
“Typically, carriers don’t stay in touch with their customers during the installation process,” says Eric Lee, VP of Competitive Services at McDonough Telephone Cooperative. “Bluebird kept us in the loop and made sure that customer communication was a priority.”
Lee said Bluebird’s transparency is beneficial because there is nothing more frustrating for a business than ordering a new circuit and waiting for updates on the installation process.
“Bluebird’s installation process is an important differentiator,” he says. “They provided weekly updates and identified gating factors; they communicated those to us and reset our expectations. This progressed until the circuit was ready to be turned up. The updates were meaningful. I wish more carriers dedicated resources to this kind of customer service.”
Meaningful updates, Lee says, are rare in the industry. He noted Bluebird’s communication style allows businesses like McDonough to better update their own team throughout the build process.
“It allows us to set expectations and allows our team to be more efficient. We align our resources internally for maximum efficiency,” he says. “When there was a hiccup, Bluebird reset the expectation as soon as possible and turned what is typically a negative experience into a positive customer experience.”
For more information about Bluebird, please visit: https://bluebirdnetwork.com/
# # #
About Bluebird Network
Bluebird Network is a communications infrastructure provider and data center operator. Since 1999, Bluebird Network, headquartered in Columbia, Missouri, has provided internet and transport services, via its fiber infrastructure, to Carriers and Enterprises in Missouri, Illinois, Kansas, Iowa, and the surrounding states. Bluebird owns two data centers: an underground facility in Springfield, MO, and a facility in the Quad Cities. Bluebird operates over 10,000 fiber route miles of high-speed broadband and fiber-optic connections with over 82,000 on-net and near-net buildings and 151 Points of Presence (PoP) sites spanning the Midwest, including the major cities of Chicago, St. Louis, Kansas City, Springfield (MO and IL), Tulsa, Peoria, Rockford, Bloomington, Normal and the Quad Cities.
Media Contact for Bluebird Network:
Ilissa Miller, CEO
iMiller Public Relations
Tel: +1 866.307.2510
Contact for Bluebird Network:
Sue Schaefer, Director of Business Development