Enhanced Portal Complements the Company’s Broad Customer and Technical Support Capabilities
HONG KONG, 23 July 2013 – Pacnet today announced the launch of Pacnet Connect, an enhanced customer portal that provides online information and communication. In addition, the company announced the appointment of Paul Cooney as Vice President of Customer Operations to manage the company’s global customer support team.
Cooney, was previously responsible for Customer Operations with Nokia Siemens Networks in Australia and brings over 28 years of industry experience including the management of multi-country customer operations for global IT and telecommunications companies such as Ericsson Global Services and Asia Netcom.
“I am very excited to join Pacnet as it embarks on a range of new initiatives targeted to deliver enhanced service and support to customers around the world,” said Cooney. “The launch of Pacnet Connect demonstrates our continued innovation and strong commitment towards improving our customer experience by enabling real-time monitoring and management of these services.”
Pacnet Connect complements the company’s broad customer and technical support capabilities which include its Malaysia-located Customer Services Center, Network Operations Centers (NOCs) in Singapore Sydney and global field operations team. It allows customers to access service details, monitor network performance, process billing information and request support and can be accessed from anywhere and on a variety of endpoints, including desktop, notebook, tablet, and mobile devices.
“The launch is an important step in Pacnet’s strategy to enhance its customer engagement and experience through the development of IT systems which enable the delivery of on-demand data, connectivity and IT services with multi-device real time updating,” said Cooney.
Pacnet is Asia Pacific’s leading provider of managed data connectivity solutions to major telecommunications carriers, large multinational enterprises and government entities in the Asia-Pacific region. Ownership of the region’s most extensive high-capacity submarine cable systems with over 46,000 km of fiber and connectivity to interconnected data centers across 16 cities in the Asia-Pacific region gives Pacnet unparalleled reach to major business centers in key markets including China, India, Japan and the United States. Combined with a comprehensive set of managed network and value-added data center services, its assets and experience in the region have helped Pacnet service large businesses worldwide including Fortune 500 companies. Pacnet is headquartered in Hong Kong and Singapore, with offices in all key markets in the Asia-Pacific region and North America. For more information, please visit: www.pacnet.com.
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