BridgePoint’s Managed Services Selected to Optimize Efficiency, Improve End-User Experience and Drive Overall Business Growth
PRESS RELEASE – FOR IMMEDIATE RELEASE
OAK BROOK, IL, SEPTEMBER 26, 2013 – BridgePoint Technologies, a full service information technology consulting firm, announces today it has entered into an exclusive partnership with Symphony Clinical Research℠, the global service leader in providing in-home and alternate-site clinical services to patients in all phases of clinical trials. Symphony Clinical Research has selected BridgePoint’s Managed Services to improve overall operational efficiency, ensure maximum uptime and drive business growth.
As part of its Managed Service offering, BridgePoint Technologies is providing Symphony Clinical Research with remote Help Desk support as well as on-site technical maintenance, monitoring and administration of the company’s mission-critical IT infrastructure, including servers, desktops, network, and mission-critical business applications. BridgePoint also currently serves as the company’s dedicated technology partner for the planning and deployment of various highly technical initiatives that provide an enhanced approach to Symphony’s remote employment, critical uptime, and Disaster Recovery processes.
BridgePoint provides Symphony Clinical Research with the right-sized solution to support its international customer base and 24×7 availability requirements, as well as the flexibility to work within the company’s strict regulatory guidelines, auditing parameters, and internal processes. The firm’s knowledgeable Help Desk professionals provide expert technical troubleshooting and support, while its team of experienced engineers proactively identifies and remediates potential threats to Symphony Clinical Research’s critical applications and infrastructure, resulting in improved operational efficiency, availability and customer service.
“Symphony Clinical Research is consistently searching for ways to achieve operational excellence through technical advancement and innovation in order to exceed our customers’ needs, both today and tomorrow,” says Matt Spezzano, Senior Manager – Systems, Symphony Clinical Research. “After an extensive vendor evaluation process, we chose BridgePoint Technologies for its ability to augment our IT expertise, optimize our budgeting process and operating margins via a fixed-cost service, and enable us to provide higher-value services to our customers more efficiently.”
“We are excited to be working with Symphony Clinical Research,” says Brian Sharp, Vice President, BridgePoint Technologies. “This partnership demonstrates how BridgePoint Technologies can help customers like Symphony Clinical Research focus on their core business as well as strategic, revenue-generating IT engagements by leaving their IT needs to us.”
Learn more about BridgePoint’s Managed Services by visiting http://mybridgepoint.com/IT_managed_services.
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About BridgePoint Technologies
BridgePoint Technologies delivers innovative, scalable business solutions to help its clients reduce costs, increase revenue and gain competitive advantage through technology. The company works closely with clients to understand their unique business needs and develop a roadmap on how best to achieve those goals, helping customers achieve maximum ROI utilizing traditional and emerging technologies. BridgePoint has three strategic business units – IT Staffing, IT Business Solutions and Managed Services – that offer a full suite of IT solutions to its clients, including custom and mobile application development, SharePoint and Virtual Office. For more information about BridgePoint Technologies, please visit www.mybridgepoint.com. Additional information about BridgePoint can be found on the company’s Facebook, Twitter andLinkedIn pages.
About Symphony Clinical Research℠
Symphony Clinical Research℠ is the global service leader in providing in-home and alternate-site clinical services to patients in all phases of clinical trials. Since 2003, the company has had a steadfast mission to combine its experience in clinical practices, project management, nursing and homecare to deliver a superior experience for sponsors, investigators and patients. Symphony Clinical Research’s services significantly accelerate the pace of clinical trials by leveraging its extensive network of clinicians and healthcare providers to increase convenience for study participants and investigators. Symphony Clinical Research’s well-orchestrated services help to dramatically improve patient recruitment, compliance and retention, as well as increase patient, investigator and sponsor satisfaction. In-home and alternate-site services are available in all therapeutic areas, and patient populations from pediatrics through geriatrics.
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