Dear [name]:

Thank you for ordering zXc services. [ZenFi Networks, Inc./Cross River Fiber LLC] has been designated the Provider of your zXc services in accordance with the Terms and Conditions for ZenCross Connect Services.

Enclosed is your initial invoice representing the [non-recurring charge (NRC) and first month’s monthly recurring payment (MRC)/first two months’ monthly recurring payment (MRC)] due on your order] (the “Initial Payment”). As a new customer to zXc, you must make the Initial Payment before we provision your services. The 15 day delivery timeframe for your services will start as of the date that we receive the Initial Payment.

If you have not previously provided us with a copy of your firm’s W-9 during this calendar year, please send us a copy as a reply to this email. In addition, if you believe that your firm or the services to be provided are exempt from sales taxes or other telecommunications taxes and you have not provided us with the relevant exemption certificates during this calendar year, please contact us so that we may assist you in completing such forms.

Please contact us if you have any questions.